Shipping & Returns

Shipping and Returns Policy At Soona General Trading Company LLC, we understand the importance of receiving your orders on time and in good condition. That is why we are committed to providing fast and reliable shipping and handling services. Shipping Policy • We ship to addresses within the United States. • We will ship your order within 1-3 business days of receiving payment. • We will provide you with a tracking number for your order once it has been shipped. • Shipping and handling fees will be added to the price of the products at checkout. The cost will depend on the weight and dimensions of the products and the shipping address. • We use a variety of shipping providers. • We cannot guarantee delivery dates. Please allow up to 7-10 business days for delivery. Return Policy If you are not completely satisfied with your purchase, you may return the products within 7 days of receipt for a refund. To be eligible for a refund, the products must be in their original packaging and in the same condition as when they were received. We will refund the purchase price of the products, but we will not refund the cost of shipping and handling. To return a product, please email us at directors@soonaonline.com. We will provide you with a return address and instructions. We will process your refund once we receive the returned products. • In case of defective or damaged products, kindly take a photo of the damaged products and send it to us with your return request. • Customized products are not eligible for returns or refunds. • please note that we do not cover return shipping fee. If you have any questions or concerns about our Shipping and Returns policy, please contact us at directos@soonaonline.com.