Terms & Conditions

Welcome to the Soona General Trading Company LLC website (the "Website"). The following terms and conditions (the "Terms") govern your use of the Website and the purchase of products from Soona General Trading Company LLC. By using the Website and/or placing an order for products, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website or place an order for products. Use of the Website The Website and its contents, including but not limited to text, graphics, images, logos, button icons, software, and the selection and arrangement thereof, are the property of Soona General Trading Company LLC or its licensors and are protected by United Arab Emirates and international copyright and trademark laws. All rights not expressly granted herein are reserved. You may view, use, and download a single copy of the contents of the Website for your personal, non-commercial use only, provided that you keep intact all copyright and other proprietary notices. You may not copy, modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Website without the express written consent of Soona General Trading Company LLC. Orders and Payment You may place an order for products on the Website by adding the products to your shopping cart and following the prompts to complete your purchase. We reserve the right to refuse any order placed through the Website. All prices and products are subject to change without notice. We reserve the right to correct any errors in pricing or product descriptions. Payment for products must be made in full at the time of purchase. We accept the payment methods specified on the Website. Shipping and Delivery We will ship the products to the shipping address that you provide at the time of purchase. Shipping and handling fees will be added to the price of the products at checkout. We will use commercially reasonable efforts to ship the products within the estimated time frame specified on the Website. However, we do not guarantee that the products will be delivered within that time frame. We will not be liable for any delay in delivery. Return and Refund Policy If you are not completely satisfied with your purchase, you may return the products within 7 days of receipt for a refund. To be eligible for a refund, the products must be in their original packaging and in the same condition as when they were received. We will refund the purchase price of the products, but we will not refund the cost of shipping and handling. To return a product, please email us at directos@soonaonline.com. We will provide you with a return address and instructions. We will process your refund once we receive the returned products. Product Description and Availability We have made every effort to display as accurately as possible the colors, sizes, and other characteristics of the products that appear on the Website. However, as the actual colors, sizes, and other characteristics may vary, we cannot guarantee that your computer monitor's display of any color, size, or other characteristic will be accurate. The products displayed on the Website may not be available for purchase at all times. We reserve the right to discontinue any product at any time without notice. Disclaimer The Website and the products available through it are provided "as is" without any representations or warranties of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Soona General Trading Company LLC does not warrant that the functions of the Website or the products will be uninterrupted